Regardless of how much money a customer owes you, regardless of there being a dispute or counter claim, if you are owed money then you should pursue payment no matter how hard the process might appear. 

Let us set the scene, you have conducted work for your customer, you invoice them £5,000 as agreed. Then you receive communication from the customer saying, “the work wasn’t to the standards I expected” or “I didn’t like the work carried out” and then they say because of the inconvenience or poor workmanship they have incurred costs of £1,500 and they will only pay the invoice less the amount in dispute. For a small business or independent trader, it is likely you have limited time and resources, and this can be a real headache leaving you wondering if it is even worth pursuing. 

Several of our clients have found themselves wondering the same in similar situations. It is not uncommon for them to accept what is being offered as they just do not have the time or inclination to argue. I am saddened that people feel defeated just thinking about the debt recovery process without fully exploring their options. At the end of the day, getting paid some money is better than none! As soon as there is a dispute over payment, that is the time to act and pass it on to us.  

As your debt collector, we will assist you with every aspect of a scenario like this. Using our service will free up your time and reduce your stress as we will deal with any further queries on your behalf, we are often used as a mediator not just a debt recovery agent! We will liaise with you and your customer to negotiate a resolution that is mutually agreeable for both parties. We have access to accounting skills, legal advice and much more, making the process smooth and pain free. There is no need to call in the heavies! At HJA Business Solutions we offer a gentle and approachable service which achieves positive results while ensuring all parties are happy with the outcome without the need for underhand tactics. 

We are here to help with all your debt collection needs, so why not get in touch, and let us talk you through getting those bad debts finally paid! 

info@hjasolutions.co.uk